Professionalism
Great care is taken as to what is offered in our name. All counsellors are trained to professional standards.
Some will have undertaken thorough, extensive initial training extending to a minimum of four years or will be in advanced stages of this training. Others are fully accredited by BACP while others are in the process of pursuing BACP accreditation. Many of our counsellors are UKRC registered. All counselling is supervised and all counsellors are commited to continued in-service training.

Confidentiality
The confidentiality of the relationship between GCS and those seeking help is fully protected. All personal information disclosed to a counsellor is confidential to GCS. No information will be disclosed to a third party without prior permission from the individual concerned except in exceptional cases of legal obligation.

GCS holds limited factual information about clients on computer to assist our administration and statutory obligations. This does not compromise the confidentiality of any individual. All records whether in paper or electronic form are kept in secure and safe storage.

Equal Opportunities
GCS is positively commited to opposing discrimination. We recognise that there are processes inherent in any organisation, including our own, which can work against this intention. We acknowledge therefore that we have an obligation to be constantly re-examining all aspects of our policy development and implementation.
We will aim to ensure that as far as is possible, equality of opportunity is available to all who work within or use its services.

Complaints
GCS operates a Complaints Policy. Complaints should be in writing, addressed to the Chief Executive and will be dealt with in accordance with the Complaints Procedure, a copy of which is available on request.